It was the best thing since sliced bread, and I was able to pull up my files anywhere from your site online. Hi Ryan! I started off with Carbonite a few years ago for home use because I needed a better/additional backup solution. The best part is when the end client doesn't visually show any indication of a problem whatsoever, but you eventually notice that the carbonite service locked up 2 weeks ago.Īwesome guys! Just a super great product. And no email notification to admins when the sync stops. I'd say it's on par with OneDrive for Business with how often it fails to sync. It should be a single download from the web portal. In the event that, say, a user goes on vacation with their laptop and never comes back, then the only way to realistically get all 40GB of their files is to setup a temporary machine and re-sync. The admin can only retrieve 100MB at a time. Retrieving files is intentionally crippled. Some of that money obviously belongs to us." Wowee, did we just snag us a whale, or what? They must have some serious money. I guess the thought here was, "Hey, these guys can afford a server. Even when all you're doing is continuing to back up standard files on a server. (This was the main reason why we cancelled our service, actually.) Price goes up drastically every year with almost zero notice prior to the renewal date. But it's more of a - go these places if you want to "do it yourself" and rotsa ruck. Having said all this it may surprise you to learn that when I encounter customers who don't fit managed backup the first 3 recommendations out of my mouth are Backblaze, Mozy, or Carbonite. Not to mention when Carbonite needed an imaging product because they are getting their butt's handed to them they make a deal with Paragon Software for imaging software, but of course that's a secret because they have to act like they wrote everything. Yet you want ME to evaluate your product and sell your BDR offering knowing that only one change of policy stands between you and taking my customer direct? No thanks. And it only takes one 10 second visit to the website to realize Carbonite is still a BIG time direct sales model to end users. You have to find young IT guys who don't know the score. We assume when your lips are moving you are lieing. But like Dell before them when resellers are bypassed and spurned early on it's very hard to forgive. Then the fat cat VCs and rookie executives who don't know the IT industry from a hole in the ground finally figure out that they aren't going to penetrate the SMB market without the channel they suddenly get channel religion, showing up at IT industry trade shows (ASCII, Automation Nation, etc) telling everyone how "channel focused" they are. Meanwhile Carbonite is posting quarter after quarter of losses for years on end, buying market share while peeing all over my profits. They are competing with ME and my managed backup services and I have clients asking me why carbonite can do it so cheap. As an IT reseller it pisses me off to have a company backed by VCs come into the market with big splash advertising to end users directly (i.e Rush Limbaugh and other ads a few years back). I will not speak to technical issues as I haven't used it. Carbonite would have to put in massive datacenters to be able to keep up with that kind of archiving, so I can't deduct too many points there. No big deal, unless you see that someone deleted an archived file just over a month ago, and now it's gone. But if you edit/save, it could hold for 3 months, but not more than 12 snapshots. It gets pretty dicey here and I noticed a little more clarity on the matter in PCmag Opens a new window. The client could point their installation at the mapped drive, and it could snapshot that central share for future restoration. Here's a scenario: SMB user wants Carbonite renewed, and they also want me to backup their ethernet-connected, single 3.5" disk that everyone saves to. Carbonite can backup external drives, but not network. While I understand if you have a network drive, you are looking at scaling past online backup. While this is ok for SOHO, it's not good for SMBs that have upwards of half a dozen PCs. There are a few gotchas that I simply cannot look past (only for SMB, and SMB is pushing it. I've set this up for a few businesses (at their request) strictly for price and ease of use. ![]() I'll try not to be too ruthless, as I simply don't believe in that sort of thing.
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